![]() I have been a Southwest rapid member for many years and feel you are the #1 airline in the industry. ![]() Customers who are traveling with assistance and emotional support animals qualify for preboarding! ![]() Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Note: Customers who are preboarding because of a need for a specific seat onboard the aircraft should speak with the Operations (Boarding) Agent prior to the start of preboarding to alert the Agent to the seating need. It's important to keep in mind that Customers who preboard may not occupy an exit seat. The designation serves as notification to our Operations (Boarding) Agent that the Customer should be permitted to preboard. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. Our Agents are trained to ask factfinding questions to determine if the Customer meets the qualifications described above. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.Ĭustomers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Customers who are traveling with assistance and emotional support animals qualify for preboarding. The policy is very clear if you read it all.ĭo passengers with disabilities get to preboard? Those needing extra time are asked to board between the A and B groups. Pre-boarding is for disabled passengers who need a specific seat or assistance boarding the plane.
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