That is why the Inspector General's Office said it was unaware of the extent of the fraud involving nearly 500 victims nationwide, including Kreegar.įiscal Services maintained that Comerica would need a subpoena or signed authorization to release more-detailed information about the fraud cases reported. The OIG said that interpretation is inaccurate and that the limited information Comerica provided about fraud in the Direct Express program was not enough to launch an audit or investigation. Bureau of Fiscal Services, the Audit Director, Katherine Johnson, said the Office of the Inspector General of the Treasury was supposed to be alerted within one week of "any instance of a possible violation of federal criminal laws." And that alert should have come related to the fraud in the Direct Express Program.īut Fiscal Services said due to the Right to Financial Privacy Act (RFPA), Comerica, the bank with the Direct Express contract, only reported "insider crimes" of fraud, bribery or embezzlement by its employees or subcontractors. Funds were removed from my account even after I won the dispute I started. Screamed at by a Level 2 agent, without her even being logged into my account. In a memo to the Commissioner of the U.S. Direct Express ® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. 5 calls and over 12 hours of hold time to resolve an issue. Simply verify your profile using your US driver’s license, passport or government. Can you tell me more about whats going on Customer: I AN JA: Is there anything else read more. The Inspector General of the Treasury said victims like Kreegar weren't the only ones caught off guard and unaware of what to do. 1.Start to send money online by logging in or registering for a profile. Direct Express Contact Number NovemDirect Express Help If you are one of the 4. I am moving to I need to change my address to JA: Ill do all I can to help. "You're trying frantically to get through on the line, but you can't talk to a person," she told 13 Investigates. She recalls the panic that flushed over her. She was, in effect, locked out of her own account. When she went to put in her social security number, she discovered her information no longer matched the records Direct Express had in its system. She never got a single alert about the changes until the end of the month, and by then it was too late.īy the time she discovered the fraud, all but $10 had been swiped. About this request for a supervisor (direct express) likely best bet if you havent done it. Preferably one with a branch nearby so you can just walk in if you have problems. You can call this number Monday through Friday, 7 a.m. The answer is always the same, they are terrible. You can use this number for international calls as well as US information. Then, almost three weeks later, the thieves canceled her card and had a new one expedited to Georgia. Follow the automated prompts to connect to a FedEx representative. Someone had gotten into Kreegar's account and changed her address without her knowledge.
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